Last updated: April 20, 2026

1. Preamble

Welcome to the AI Report Generation and Agent Workforce platform (the "Service") provided by LaplaceAI Co., Ltd. (the "Company," "we," "us," or "our"). These Terms of Service (the "Terms") constitute a legally binding agreement between you and the Company.

By registering an account, using the Service, clicking "I Agree," or accessing the platform in any manner, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, please do not use the Service.

If you are using the Service on behalf of a company or other legal entity, you represent and warrant that you have the authority to accept these Terms on behalf of such entity, and "you" as used in these Terms refers to that entity.

These Terms contain important provisions, including those concerning automatic renewal, usage quotas, AI content disclaimers, data processing, dispute resolution, arbitration agreement, class action waiver, and limitation of liability. Please read them carefully.

2. Description of the Service

The Service is an AI-driven enterprise-grade work platform consisting principally of the following two product lines:

2.1 Report Generation

Create various professional reports (including ESG, sustainability, CBAM, and other scenarios) through questionnaires, templates, blank documents, AI generation, or import of existing files
Interactive reports and multi-user collaborative sharing
Collaborative discussion and report production by multiple AI experts
Integration with Google Drive, local files, the Knowledge Base, and other data sources

2.2 Agent Workforce

Create, configure, and manage AI virtual employees from a variety of sources, including internal, external (A2A), and OpenClaw
Configure Skills, Tools, Knowledge Bases, Compliance rules, and MCP connections for virtual employees
Schedule virtual employees to execute recurring tasks
Governance dashboards (connection health, blocking alerts, performance tracking)
Integration with external system APIs and execution of actions you authorize

2.3 Common Features

Multilingual interface (Traditional Chinese, Simplified Chinese, English, Japanese, Korean, Spanish, Arabic)
Multi-tier subscription plans and credit quota management
Third-party integrations (Google Drive, SSO, storage providers, and others)

2.4 Service Availability

We are committed to providing a stable and reliable service, but we do not guarantee that the Service will be uninterrupted or error-free. The Company may from time to time perform maintenance, updates, or upgrades.

3. Account Registration and Security

3.1 Account Creation

You must provide truthful, accurate, and complete personal information, and you must be at least 13 years old (or the legal age in your jurisdiction).

3.2 Account Security

You are fully responsible for all activity occurring under your account, and you agree to:

Set a strong password and enable multi-factor authentication
Properly safeguard your login credentials, API keys, and OAuth tokens
Not share your account with others
Promptly notify us upon discovery of any unauthorized use

3.3 One Account Per Person

Each natural person may maintain only one personal account on the platform. Persons previously suspended by the Company may not register again.

4. Subscriptions and Payment

4.1 Subscription Plans

The Service offers various subscription plans, each providing different feature entitlements and usage quotas. Please see the pricing page for details.

4.2 Payment Terms

You agree to pay the fees applicable to the plan you have selected. Payments are processed by third-party payment service providers such as ECPay. All prices are exclusive of tax unless otherwise stated.

4.3 Automatic Renewal

Unless you cancel at least 30 days before the end of the current term, your subscription will automatically renew for an equivalent term and will be charged at the then-published rates. You may manage your subscription at any time under "Workspace Settings → Plans and Billing."

4.4 Refund Policy

7-Day Evaluation Period: New subscribers may request a refund within 7 days of their first purchase (with reasons stated).
Service Disruption Refund: If core functionality cannot be used for more than 24 hours due to a material technical issue attributable to the Company, you may request a prorated refund for the affected period.
Early Cancellation of Annual Subscription: No cash refund will be provided, but the remaining value may be converted to equivalent service credits (valid for 12 months).
Monthly Subscription: May be cancelled at any time, but no refund will be provided for the current month; cancellation takes effect at the end of the current term.

For refund requests, please contact service@laplaceai.co. Refunds will be issued through the original payment method, with processing typically taking 5–10 business days.

4.5 Usage Quota Policy

Please read the provisions of this section carefully.

Monthly Quota: Examples of monthly quotas provided under each plan:
- Free Plan: 60 conversations / 2 reports per month
- Standard Plan: 300 conversations / 10 reports per month
- Professional Plan: 900 conversations / 30 reports per month
- Enterprise Plan: per contract
Calculation Standards:
- AI conversation: each conversation counts as 1
- Report generation: each report counts as 1
- Agent Workforce task execution: converted to credits based on model token consumption
- Other features are calculated based on actual usage
Reset Rules:
- Quotas are reset at the beginning of each billing cycle
- Unused quotas do not roll over to the next period
- Any unused quota at the end of the month automatically expires
Inquiries: Please view your usage on the "Usage Management" page
Quota Exhaustion Handling: The corresponding features will be suspended until the next reset or until you upgrade your plan

5. Content Ownership and Licenses

5.1 Your Content

You retain ownership of the content you create or upload on the Service (including documents, reports, virtual employee configurations, prompts, Knowledge Base data, and similar items, collectively, "Your Content"). However, you grant the Company a worldwide, non-exclusive, royalty-free license to store, copy, process, transmit, display, and modify such content as necessary to provide the Service.

5.2 AI Model Training (Important)

The Company may use your inputs and generated content to improve AI models specific to this platform; however, you may disable this option at any time under "Account Settings → Privacy"
The Company will not use data obtained through Google Workspace APIs (including Google Drive) to train, develop, or improve any general-purpose or third-party AI/ML models
If you do not wish for any of your content to be used for model training, please disable the option in your settings or contact customer service

5.3 Company Intellectual Property

The Service, the related software, visual interfaces, trademarks, text, graphics, and underlying technology are the proprietary property of the Company and are protected by intellectual property laws. Except as expressly authorized in these Terms, you may not copy, modify, distribute, reverse-engineer, or create derivative works.

5.4 Third-Party Licenses

The Service may incorporate third-party software and licensed content (including LLM providers). Such third-party content is governed by the respective license terms applicable to it.

5.5 Feedback

Any feedback, suggestions, or improvement ideas you provide may be used, modified, and implemented by us free of charge and without restriction.

6. User Conduct and Restrictions

You agree not to:

Violate any law or regulation
Infringe upon the intellectual property rights, privacy rights, or other rights of others
Post or transmit harassing, threatening, defamatory, obscene, or otherwise harmful content
Attempt to compromise, circumvent, or reverse-engineer any security mechanism of the Service
Consume the computing resources of the Service in an unreasonable manner
Use bots, crawlers, or automated tools to scrape data in bulk (unless authorized by the Company in writing)
Sell, resell, or commercialize the Service (unless authorized by the Company in writing)
Use the Service to develop competing products
Engage in spam or unauthorized marketing activities
Upload or distribute malware
Interfere with or disrupt the normal operation of the Service
Access another person's account or workspace without authorization
Provide false information
Circumvent quotas or security measures
Configure virtual employees to perform tasks that are unlawful, harmful, or in violation of these Terms
Abuse OAuth integrations (such as Google Drive) to read or write data that you are not authorized to handle

7. Third-Party Integrations and OAuth Connections

7.1 Google Account Integration

When you connect a Google account on the Service (e.g., for Google Drive import):

You must own and have lawful authority to use that Google account
You authorize the Service to access files you actively select within the OAuth scopes declared, such as drive.file
You may revoke authorization at any time under "Settings → Connections" or on your Google account page at https://myaccount.google.com/permissions
The Service's handling of Google user data complies with the Limited Use provisions of the Google API Services User Data Policy; see the Privacy Policy for details

7.2 Other Integrations

For SSO, storage providers, webhooks, MCP servers, A2A endpoints, and other integrations:

You must comply with the terms of service of the relevant third party
The availability, accuracy, and security of third-party services are the responsibility of that third party
You are fully responsible for the actions you authorize

8. Data Privacy and Security

8.1 Privacy Policy

The manner in which we process your information is set forth in detail in the Privacy Policy, which forms an integral part of these Terms.

8.2 Security Measures

TLS 1.3 encryption in transit; AES-256-GCM encryption at rest for sensitive fields
Passwords stored as bcrypt/argon2 hashes
Multi-factor authentication and least-privilege access controls
Regular security audits and vulnerability scans
Comprehensive audit logging

8.3 Your Security Responsibilities

You shall properly safeguard your account credentials, API keys, and webhook secrets, and you shall be responsible for any third-party applications you authorize.

9. Service Changes and Termination

9.1 Service Changes

The Company may modify, suspend, or terminate the Service or any part of it at any time, and will notify you of material changes (price, features, terms, regions, quota policies) by:

Email
Website announcement
In-app notification

9.2 Termination Conditions

The Company may terminate or suspend your account in the following circumstances:

You violate these Terms
Your payment method becomes invalid or payment fails
Required by law or court order
The Company terminates the relevant Service
The account is inactive for an extended period (more than 12 months)
You provide false information
You abuse the Service or engage in fraudulent conduct

9.3 Effect of Termination

Upon termination:

Your right to use the Service immediately terminates
We may retain Your Content for up to 30 days to permit export
Any remaining quotas or credits will expire and will not be refunded
Sections 5, 9.3, and 10–13 shall survive termination

10. Disclaimers and Limitation of Liability

10.1 Service Provided "As Is"

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied (including, without limitation, warranties of merchantability, fitness for a particular purpose, and non-infringement).

10.2 Disclaimer for AI-Generated Content

The Service uses AI technology to generate content, which may contain errors, inaccuracies, outdated information, or incomplete information. You shall independently verify the output and are responsible for its use; for important decisions (including legal, financial, medical, and compliance matters), you should additionally consult the relevant professionals. We are not responsible for the accuracy, completeness, or suitability of AI-generated content.

10.3 Disclaimer for Agent Workforce Execution

Virtual employees execute tasks according to your configuration (including invoking third-party APIs, sending communications, modifying external data, and similar activities). You are fully responsible for:

The reasonableness and lawfulness of the configuration
The scope of actions authorized
The impact on external systems The Company shall not be responsible for third-party losses or external system anomalies caused by virtual employee execution.

10.4 Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including, without limitation, loss of profits, business, goodwill, or data.

The aggregate total liability of the Company shall in no event exceed the greater of: (a) the amount you actually paid to the Company during the 12 months preceding the event giving rise to the liability, or (b) US$300.

10.5 Force Majeure

The Company shall not be responsible for any service interruption or delay caused by events of force majeure (such as natural disasters, war, government action, cyberattacks, power outages, equipment failures, or third-party service disruptions).

11. Indemnification

To the maximum extent permitted by law, you agree to indemnify the Company, its affiliates, employees, and agents against any and all claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of:

Your breach of these Terms
Your violation of any law or any third-party right
Your Content or any actions you take through the Service

12. Dispute Resolution and Governing Law

12.1 Governing Law

These Terms are governed by the laws of the Republic of China (Taiwan), without regard to its conflict-of-laws principles.

12.2 Dispute Resolution

The parties agree to first attempt to resolve disputes through good-faith negotiation. If negotiation fails, the Taipei District Court of Taiwan shall serve as the court of first instance.

12.3 Arbitration Option

By mutual agreement, the parties may submit a dispute to the Chinese Arbitration Association in Taipei City, to be conducted in accordance with its arbitration rules.

12.4 Class Action Waiver

You agree to bring any disputes solely in your individual capacity, and not as a member of any class action, representative action, or similar proceeding.

13. Miscellaneous

13.1 Entire Agreement

These Terms, together with the Privacy Policy, the Cookie Policy, and any other policies announced by the Company, constitute the entire agreement between you and the Company regarding use of the Service.

13.2 Modification of Terms

The Company may modify these Terms at any time, and will post the modifications on this website and provide notice. Your continued use of the Service after modification constitutes acceptance of the modified Terms.

13.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.4 No Waiver

The failure of the Company to exercise any right shall not constitute a waiver thereof.

13.5 Assignment

You may not assign your rights or obligations under these Terms without the prior written consent of the Company. The Company may assign these Terms in connection with a merger, acquisition, or similar transaction.

13.6 Notices

The Company may give notice to you through the email address you have provided, in-app messages, or website announcements.

14. How to Contact Us

Email: service@laplaceai.co
Company Address: 5F, No. 25, Section 2, Ren'ai Road, Zhongzheng District, Taipei City 100, Taiwan
Full Company Name: LaplaceAI Co., Ltd.